After-sales & technical support
What happens after the container lands: installation, warranty, spare parts and training — with the response times we commit to.
Installation
Every unit ships with an installation manual, wiring and plumbing diagram and an operation video. A remote video session with our engineer is available for the first installation.
Warranty
1-year warranty on the entire product range. Report a fault by WhatsApp with a photo or video; our engineer confirms the part and we ship a replacement free of charge.
Spare parts
Control boards, valves, tubing, solenoids, cushions and lamps held in stock. A recommended spare parts kit is offered with every first container.
Training
Video training for your technicians on installation, maintenance and troubleshooting; on-site training for container partners.
Report a technical issue
Send the model, serial number and a photo or video on WhatsApp. Our engineer replies within one business day.