After-sales & technical support
What happens after the container lands: installation, warranty, spare parts and training — with the response times we commit to.
Installation
Every unit ships with an installation manual, wiring and plumbing diagram and an operation video. A remote video session with our engineer is available for the first installation.
Warranty
One-year warranty. Report a fault by WhatsApp with a photo or video for remote diagnosis. Replacement parts for covered defects follow the written order terms; confirm exclusions, freight, customs and local service charges before ordering.
Spare parts
Ask for stock and dispatch availability for control boards, valves, tubing, solenoids, cushions and lamps. A recommended spare-parts kit is available for the first container; contents and pricing are confirmed on the proforma invoice.
Training
Video training for your technicians on installation, maintenance and troubleshooting; on-site training for container partners.
Report a technical issue
Send the model, serial number and a photo or video on WhatsApp. Our engineer replies within one business day.